Course Contents

• Introduction to basic concepts of Organizational Behavior: Functions, Roles and Skills of management, contributing disciplines of OB, Obsolutes in OB, Challenges & opportunities for OB, OB model. • Foundations of Individual behavior, values and personality: Biographical characteristics, Ability, Learning, Theories of Learning, reinforcement, Organizational applications of learning theory. Values, its importance & types, Values across cultures, Attitudes, its types, Cognitive dissonance theory, Job satisfaction, Effects of satisfaction on employee performance, Job satisfaction & organizational citizenship, job satisfaction and customer satisfaction • Motivation from a new perspective: Review of Motivation theories, Contemporary issues of motivation, Motivation from concept to application, Applying motivation concepts for designing reward system • Leadership: Basic Approaches to Leadership, Trait theories, Personal Behavioral theories, Situational theories, personal power and leadership, Participative leadership, strategic leadership and Contemporary Issues in Leadership • Conflict and Negotiation in workplace: Interdependence as a key to understand conflict, transitions in conflict thought from traditional view to contemporary view, towards a realistic view of conflict, the conflict process, Conflict model, managing intergroup conflict. Defining negotiation, Negotiation styles, Approaches to negotiations, Mediation as an alternative dispute resolution method • Occupational Stress Management: Understanding Stress, general adaptation syndrome, A model of stress and work, Stressors, Causes of stress, Managing work related stress, Stress moderators • Group and teams: Group dynamics, group formation process, Informal groups and roles, norm violations and group dysfunctional, Teams in workplace • Organizational power: Concept of power, sources of power, Interpersonal influence and politics, Organizational influence and politics, Ethics and power play.

Course Synopsis

Familiarize students with basic organizational behavior concepts, issues, and techniques. Help students begin developing diagnostic framework for the analysis of organizational behavior problems and issues in organizations. Provide students the opportunity to work in groups and apply the group dynamics theory and team concepts being covered in this course.

Course Learning Outcomes

After successful completion of this course, the student will: • Clearly understand the meaning and nature of organizational behavior and its importance and relevance to management in a dynamic and changing world. • Demonstrate in-depth knowledge and understanding of people within organizations through analysis of the individual processes at work. • Understand the nature of groups and group processes. Key principles and practices of management should be related to effective leadership and the resolution of conflict within organizations. • Appreciate the nature of interpersonal processes as they impact on people and work performance. Relevant processes include motivation and the creation of job satisfaction. • Learn to manage stress at work by knowing the major causes of stress. • Understand how leaders are different from others and how they can apply their leadership skills at work. • Learn how to exercise power in their designated domains.