Course Contents

1. Introduction to basic concepts of Organizational Behavior: Functions, Roles and Skills of management, contributing disciplines of OB, Obsolutes in OB, Challenges & opportunities for OB, OB model. 2. Foundations of Individual behavior: Biographical characteristics, Ability, Learning, Theories of Learning, reinforcement, Organizational applications of learning theory. 3. Values, Attitudes and Job satisfaction: Values, its importance & types, Values across cultures, Attitudes, its types, Cognitive dissonance theory, measuring attitudes and behavior relationship, Job satisfaction, Effects of satisfaction on employee performance, Job satisfaction & organizational citizenship, job satisfaction and customer satisfaction 4. Motivation from a new perspective: Review of Motivation theories, Contemporary issues of motivation, Motivation from concept to application, Applying motivation concepts for designing reward system 5. Leadership: Basic Approaches to Leadership, Trait theories, Personal Behavioral theories, Situational theories, personal power and leadership, Participative leadership, strategic leadership and Contemporary Issues in Leadership 6. Organizational power: Concept of power, sources of power, Interpersonal influence and politics, Organizational influence and politics, Ethics and power play 7. Group and teams: Group dynamics, group formation process, Informal groups and roles, norm violations and group dysfunctional, Teams in workplace 8. Intergroup behavior and Conflict: Interdependence as a key to understand conflict, transitions in conflict thought from traditional view to contemporary view, Towards a realistic view of conflict, the conflict process, Conflict model, managing intergroup conflict 9. Negotiation: Defining negotiation, Negotiation styles, Approaches to negotiations, Mediation as an alternative dispute resolution method 10. Occupational Stress Management: Understanding Stress, general adaptation syndrome, A model of stress and work, Stressors, Causes of stress, Managing work related stress, Stress moderators

Course Learning Outcomes

• Clearly understand the meaning and nature of organizational behaviour and its importance and relevance to management in a dynamic and changing world. • Demonstrate in-depth knowledge. and understanding of people within organizations through analysis of the individual processes at work. • Understand the nature of groups and group processes. Key principles and practices of management should be related to effective leadership and the resolution of conflict within organizations. • Appreciate the nature of interpersonal processes as they impact on people and work performance. Relevant processes include motivation and the creation of job satisfaction. • Learn to manage stress at work by knowing the major causes of stress. • Understand how leaders are different from others and how they can apply their leadership skills at work. • Learn how to exercise power in their designated domains.