Course Contents

• The process of Performance Management: Prerequisites, performance planning, performance execution, performance assessment, performance review and renewal/ precontracting. Focus on performance management cycles.KPI, KRA and KPA and their measurement. • Performance management and rewards system in context: Definitions, concept, Aims, roles and contribution of PM, characteristics of an ideal performance system, disadvantages of poorly implemented PM system, distinguish between performance management and performance appraisal, definition of reward system • Performance management and strategic planning: Linking performance management to the strategic plan. Environmental analysis, Vision and Mission statements its characteristics. • Performance Management system and choosing a measurement approach: Approaches to measuring performance, behavior approach, result approach and trait approach • Measuring results and behaviors: Methods of measuring results, methods of measuring behaviors. • Gathering performance information: Appraisal forms, Characteristics of appraisal form, who should provide performance information. • Implementing a Performance management system: Preparation, communication, appeal process, training programs and pilot testing • Performance management and employee development: Personal development plans, 360-degree feedback, characteristics , advantages of 360 degree feedback. • Reward system and legal issues: Traditional and contingent pay plan, reasons for introducing contingent pay plan, problems associated with contingent pay plan, pay structure. • Related case studies Final term Project: The project is mandatory for qualifying the final term paper and is comprises of a comprehensive report or a presentation or both of Performance management system implemented in any company operating in public or private sector.

Course Synopsis

This course addresses the issues regarding employee motivation and management of their performance, performance measurement and devising appropriate tools to assess employees’ performance and ways to align performance with the organization’s strategic objectives. Course is designed to expose students to the methods, theories and issues regarding employee performance and making them able to use right strategies at right time to motivate employees to enhance organizational performance. Design and implementation of performance management systems will be the core area to be addressed.

Course Learning Outcomes

Upon successful completion of this course, the student will have reliably demonstrated the ability to: • Explain performance management system including criticisms of the process and suggestions to improve it. • Develop key performance areas and indicators for individual employees in the light of their job descriptions and strategic role in the company. • Identify and use behaviors, values, objectives and results in performance management systems. • Handle issues in trying to develop and assess performance. • Manage and handle employee performance & development. • Identify and communicate appropriate actions with employees (e.g. training and development, wage increase, promotion, bonus etc.) based on their performance strengths and weaknesses. • Develop and implement performance management system for organization.